Who knew, tips would generate so many comments? I love it. Everyone has valid points. It’s interesting to see what people will tolerate and remunerate.
In my books, if someone chose to be in the service industry (behind a bar, waiting tables or such), then they should act accordingly. When I did wait tables (in restaurant and bar) I knew I had to hide my true nature away for the time I was on the floor.
You see, my true nature would be to tell someone she was stupid when she proceeded to tell me the salt wasn’t fresh (this is not a joke, I’ve been told this by a lady in a restaurant!), but because I needed the tips (and the job), I smiled and said: “I’m so sorry let me go to the kitchen and get you a new, fresh one, right away!”. I did go to the kitchen, told the chef about it, laughed some and then changed the top of the saltshaker. I went back to that lady’s table, apologized again and said: “Hope this one will be fresher”. She salted her dish and thanked me: “Yes dear, I believe it is!”
I think that is when I realised, people are special (we all are!), but some are a little more than others.
I think it would be so cool if employers would start to apply pay cuts to employees who don’t perform the way they should. If someone messes up an order, or is often late to hand in their work, completely forgets something, the employer would apply a percentage cut on their pay.
If that was to happened, I can only imagine the incentive that would represent for many employees. That would go both ways. The clerk who super applies him/herself, and tries a little more to please the customer would also get a percentage increase on their pay.
Trust me, that would make a HUGE difference in the service we would get everywhere. No more waiting on hold for twenty minutes before talking to someone, or getting the wrong item and nobody is accountable for it. That would change the whole service industry, and I’m not only talking about wait staff. Imagine that… if only management would go for such an idea, but then again, I know that here, in Québec, land of unions, it would never work. Oh well, that was an idea... one can dream!